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Use puzzles to teach processes or systems

Updated: Jul 4




This will make your next training session more interesting


You're new to training or only conduct training sessions on occasion.


It's easy to focus on presenting information and end up with a boring, lecture heavy session.



✅ You teach the process but not why the process was developed 


✅ You teach the procedure but not what happens when you don't follow it


✅ You tell them WHAT to do but not practice HOW to do it 


✅ You give details but not context 


✅ You lecture about the details of the system but provide no context how that system fits together with others




Unless the process is very simple, presenting the steps of the process and expecting people to follow it usually produces poor results.


Especially if it's a complicated process, multifaceted system or a big change to the existing way of doing things, you have to do more than just present it.


Frankly, using "say and obey" is an outdated and myopic approach.


By that I mean, simply lecturing your team with "do these steps" and expecting them to comply like robots.


Outside of a few circumstances, adults don't learn that way.


If you need to discuss how different parts of a system fit together or the steps of a process make a puzzle game instead of lecturing


With a bit of heavy cardstock or cardboard you can quickly make a puzzle.


For a system some options


✅ Departments on front of pieces and key leaders on back


✅ Areas of responsibility on front and normal roadblocks on back


✅ Parts of system on front and important nomenclature on back



For a process some options


✅ Step of process on front & critical details on back


✅ Number of step on front and name/step details on back


✅ Step of process on front with alternate next steps on back


✅ Bad outcome on front & process mistake/skipped step on back



 

Instead of presenting the information, have participants put the puzzle together to introduce the overall topic

 

Or ask participants to consider what is the next logical piece to find and discuss as the puzzle is assembled.


Or make two have teams race to complete to reinforce steps of process


Or physically demonstrate how the parts of the system fit together by adding a piece to the puzzle every time time you move to a new topic.


Loads of ways to do it.






Making your training session interesting doesn't need to be cumbersome, costly or complex.







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